Who Are We?
Chotok.com is a booking service website, designed to provide travelers with affordable rental houses or hotels having great ambiance. Along with this, we offer hosts to put their houses or hotels on rent and earn an income. We have a very convenient and beneficial system for both parties.
Code of Conduct:
Our code of conduct includes several policies and we strive to follow them;
- We care about users; thus, our customer service team remains active 24/7 to resolve your queries
- We are transparent and display actual reviews of the previous customers
- Our website is user-friendly and easy to use
- We listen to your feedback and bring improvements according to that
Terms and Conditions:
This document is devised to provide you with complete details about the terms and conditions of using our services. By signing up, and utilizing our services, you agree to comply with these terms and conditions. We highly suggest you go through it before using our services.
Price Transparency:
The prices offered for various stays either in rental houses or hotels are completely transparent and include all kinds of taxes unless mentioned in the specific offer.
You may find cheaper charges than usual on certain offers sometimes. These are mentioned by the hosts themselves and come with some conditions, such as no-cancel or no-refund options.
Payment Options:
We allow you to make the payment through various options such as wire transfer, credit/debit card, master card, pioneer and visa card, etc. [add the methods available]. The payment procedures are completely safe.
Note that in some cases, a refund option will be available while some certain offers don’t provide this option. It depends upon the type of the offer and the conditions specified by the host.
Reviews Policy:
After your visit, you will get the option to share your experience with other people through this platform. However, there are certain which you should keep in mind while posting a review. We don’t allow users to;
- Add insensitive comments
- Do hate speech, and abuses
- Add sexual content or profanity of any type
- Promote any unlawful act such as robbery, drugs or murder, etc.
- Provide any contact number or email
- Attack the host or our company personally
- Disclosing the identity of the staff or any other neighboring clients
Restriction of our Liability:
Following the terms and conditions mentioned in this document and allowed by the law, we will be held responsible to facilitate solving this matter between host and traveler in the case where there is direct damage that you have encountered or paid for due to the fault in our obligations regarding our services.
